Related list tables do not display when exported

2025-01-10 技术教程

Related list tables do not display when exported to PDF
Description

Displayed related lists do not show when exporting for tables (u_project_dependencies, u_project_issues, u_project_action_items, and u_project_risks).

The information is displayed on the screen for the role project_manager; however, when the user exports to PDF, the tables are not showing.

Steps to Reproduce

To reproduce :

Impersonate a user that has read access to all the tables, and then load a problem record.

Notice the Project Action Items related list contains 1 record.

Right-click on the form's header and select:Export > PDF (Portrait).

Notice that the exported PDF does not have theProject Action Itemsrelated list.

Step 1. Allow related list tabs to export to PDF.

Open theExport contextmenu.

Rename toExport2.

Remove all conditions.

Insert into DB.

Open thePDF contextmenu.

Change name toPDF2.

Change parent toexport2.

Insert into DB.

OpenPortrait contextmenu.

Rename toportrait2.

Change parent toPDF2.

Step 2. Select an incident with a related list.

Select theSLA tab.

Select the gear to customize.

Addtime zoneas fourth column.

Step 3. Recreate the problem.

The SLA list now shows time zones.

Edit Time zone for any SLA.

Selectheader >Export2 >PDF2 >Portrait2.

Select download and open the exported file.
The time zone column is displayed on the screen and missing from the PDF export.

Workaround

This problem occurs due to a customization in the context menu. Such customization is then not "followed" by both the import/export as well as reporting. For that reason, we recommend not modifying or customizing the context menu.